Tickets are shipped from our US office with target delivery of within 18 working days from booking excluding Bank Holidays (UK and US), unless advised at time of booking. We offer a free Royal Mail First Class service or a chargeable Royal Mail Recorded and Special Delivery service. The Recorded and Special Delivery services permit the tracking of tickets once despatched. All delivery options include a 'ticket despatched' notification via our website.
We are unable to provide any expected delivery dates on tickets ordered until the 18 day period has elapsed.
Vouchers will be made available to download from your user area within 3 days from purchase. You will receive a notification email and vouchers should be printed off prior to travel. Simply login to our website using your user credentials, click on your order, download "Your tickets" and print off. Passes for the next calendar year are usually despatched around August so are exempt from the 18 day delivery timescale.
Discovery Cove Certificates including your Seaworld, Aquatica and Busch Gardens "Turnstile Ready, EZ Tickets", and take 7-10 days to be made available for download with an email notification sent to advise when they are accessible. You must print them off as soon as you recieve them, prior to travel. Simply login to our website using your user credentials, click on your order, download "Your tickets" and print off. Discovery Cove and Legoland products are uploaded to your account so no delivery option should be selected if purchasing these products only.
Should tickets be lost by the postal service, we have contingencies in place which will require clients to collect replacements once in resort.