Our Terms and Conditions
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
3. Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
4. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
5.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
5.5 submit contents containing marketing or promotional material which is intended to solicit business.
6. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
8. Disclaimer of Liability.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
9. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
10.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
10.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
10.8 Comments or Questions.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Information We DONT Collect:
Credit/Debit Card Information
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct your Information
You can access all your personally identifiable information that we collect on-line and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us.
In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the website owner.
Should a ticket only booking be cancelled for any reason the below costs will be incurred.
365 days before Departure 100% Cancellation Fee
Unused portions of tickets and excursions will NOT be refunded. Tickets/packages containing Walt Disney & Universal Orlando passes cannot be cancelled or returned once purchased and despatched.
Despatch of tickets
IMPORTANT - For all bookings from 25th June 2020, we will only issue etickets. These are gate ready, barcoded tickets which can be shown on your smartphone to gain entry. Disney tickets are issued by way of a will-call which can be used to link to My Disney Experience.
Seaworld passes are turnstile ready etickets allowing direct access to the park (including packaged combo tickets inclusive of Seaworld, Aquatica or Busch Gardens). The free offer of VIP Dine4less or Kids Eat Free cards are only valid on actual tickets shipped - this does not extend to voucher reservations.
Applicable to hard copy tickets purchased prior to June 2020 - Tickets are dispatched via first class delivery and are the responsibility of the client. Tickets cannot be returned once despatched under any circumstances. Tickets are sent within approximately 18 days to the clients address. This is regardless of the shipping method selected. Any upgraded shipping guarantees tracked or expedited from the moment the tickets are shipped from the UK office. Certain tickets are date specific and event dates are liable to change. It is the clients responsibility to check tickets are valid for the intended visit prior to travel.
It is the clients responsibility to assess whether Special Delivery is required for the reservation regardless of the product type. Despatch of passes for the next calendar year usually commence in June so are exempt from the 18 day delivery timescale and will always be actual tickets unless booked within 18 days.
Refunds are not provided for incorrectly selected delivery methods. Upon receipt of tickets, clients are required to check the documents and passes received and report any inaccuracies, errors or omissions within 21 days. We cannot accept responsibility for inaccuracies, errors or omissions on tickets despatched outside of this time period.
Discovery Cove produce E-Certificates, which give direct entry to the park, these are uploaded on to your order approx 7 days after purchase. We will send you an email when this has been done.
Dinner Shows, Blue Man Group, Kennedy Space Centre, Boggy Creek, Eat and Play, Kids Eat Free and Gatorland are issued as vouchers and are uploaded or emailed approx 3 days after purchase subject to availability. Clients should be advised it is common practise for attractions to periodically close for refurbishment or operational reasons. No refund or partial offering is provided in such circumstances. Ticket validity of all multi-day passes are 14 days from first use with the exception of 21 Day passes.
Car Hire Vouchers are sent within approximately 18 days of booking, these are uploaded on to your order.
If you have booked tickets within 18 days of travel and been notified it will be a voucher, these will be uploaded to your order 3 days after purchase subject to availability. The voucher is valid for a single redemption and misuse is considered a criminal offence. Should a park subsequently request payment for a voucher previously redeemed, the client payment card will be automatically charged for the total amount.
Reservation based products such as Discovery Cove and Limousine Dinner events are not confirmed until the reservation confirmation and tickets are sent via email. All guests booking Discovery Cove must be able to visit on 3 possible dates which is provided at the time of online booking.
**SPECIAL OFFER PACKAGES**
We periodically run special promotion offers which are liable to be removed at anytime based on volumes sold. If purchasing these packages, customers should allow 21 days for delivery due to volume such offers generate.
** IMPORTANT NOTICE - Once Disney & Universal passes/inclusive packages are despatched they are 100% non cancelable and non refundable. Under no circumstances can tickets be returned once purchased.
Full payment is required at the time of reservation. An automated reservation number will be despatched which should be quoted in all communications with floridaescapes.co.uk. Applicable credit card charges will be noted in the cart. All reservations made via our call centre, online or other electronic method are subject to these terms and conditions and it is the responsibility of the client to read these prior to booking. It is a condition of sale the client has sufficient insurance coverage in place to cover any cancellation eventuality. Upon confirming the reservation, the client accepts these conditions. Bookings placed on deposits can be cancelled with loss of deposit up to 8 weeks prior to travel. Under no circumstances will the deposit element of a cancelled reservation be refunded. When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Please be advised Walt Disney World only guarantee the operation of one waterpark at any time. Furthermore Walt Disney World, Universal Resort Orlando and SeaWorld Parks and Entertainments advise entry to the parks may be curtailed should special events which require additional ticketing is taking place. Clients accept responsibility for the verification of dates prior to booking through the providers own website. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
All prices on website are live and are available at time of booking. We reserve the right to cancel and refund any booking at any time for operational reasons. Prices on the website are subject to be amended at any time. Special offer prices are the best available at the time of booking but are liable to increase or decrease at any time. Should prices increase and the deposit rate is over 5% increase, we reserve the right to cancel and refund any deposits made. We will not refund any price decreases should rates reduce in between order and delivery. Likewise, we will not request additional funds should a price increase within the delivery time.
We offer a price match for all products on any UK based agent. We will not price match special offers, promotional tickets or any offers which specifically require access to view ticket prices. This is at the discretion of the management and we reserve the right to refuse a price match at any time. We do not offer a price match on deposit bookings. The contract does not come into existence until the order is shown as 'Completed'.
Theme park tickets have a cash value and should be treat as such upon receipt. The parks will not replace lost or stolen tickets and the purchase of replacement passes are required with travel insurance not usually covering such eventualities. If booking a voucher product, this would cover the re-generation of the original document - the ticketsafe does NOT cover the actual hard copy tickets you collect from the park.
We can offer peace of mind with our TicketSafe option which is a one-off add on purchase covering all tickets on a single booking reference. This is live from the delivery of the tickets to the customer and ensures replacement passes will be waiting at Guest Services - to use the service, simply quote your booking reference and we can usually have everything arranged within 24 hours.
This must be purchased at the time of ticket ordering (£25.00) and cannot be added at a later date. Clients understand this protection does not cover cancellation. We reiterate - Ticketsafe does not cover voucher bookings.
We will not accept liability or offer compensation if our performance or that of any of our suppliers is affected by an event beyond our control (force majeure) including war or threat of war, riots, terrorist activity, pandemics, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems to transport, temporary or permanent closure of attractions or any other force majeure. In all cases, we act as an agent for the parks and you agree to abide by the relevant suppliers terms and conditions which are available upon entry to the parks.
Walt Disney World also include the below clause which is accepted by all clients:
Parks, attractions or entertainment may change operating hours; close due to refurbishing, capacity, weather or special events; and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort. The owners of the Walt Disney World® Resort shall not be liable for non-utilization of ticket components or loss of recreational opportunities due to refurbishing, capacity, weather, special or premium events or any circumstances beyond their control. No refunds are given in force majeure unless specifically offered from the parks. Furthermore, no refunds are offered for part usage of activated tickets. Credits will only be offered directly from the attraction concerned. It is a condition of sale the client has sufficient insurance coverage in place to cover any cancellation eventuality.
Lost / Stolen Tickets - valid on hard copy ticket issued up to June 2020
Should the postal service fail to deliver passes, we will issue a copy of the tickets which must be presented at the park for the re-issue of passes. Under no circumstances are we able to re-issue passes which have been sent.
If booking ticket only (no hotel, car rental or flight booked at the same time as park tickets), the transaction is classed as a single item and is not protected under any financial protection scheme as passes are received in advance of travel within a 14 day time frame from ordering.
Once booked, your reference number is your cover note so this should be quoted in all communications.
Upon delivery of the tickets, the tickets should be kept safe however, if tickets are lost guests can opt to purchase the Ticketsafe cover which can only be pre-purchased at the time of booking for £25 per booking. Once booked, your reference number is your cover note so this should be quoted in all communications. Customers who have not purchased this are subject for a £50 admin fee to arrange the collection of duplicate passes at Guest Services.
At all times we act as an agent for the relevant supplier (theme park) and you are subject to all terms of business imposed at any time by this supplier. The terms and conditions for the suppliers can be seen on the relevant parks website.
When booking online, we request a date of travel. This information is to ensure passes are delivered in advance of travel and for statistical purposes. All tickets are open dated for the year in which they are purchased and can be used at any point. Customers understand that tickets are not set to the specific date and no date restrictions are set on tickets and therefore we do not need to be advised on any change of travel plan if within the same year.
Discovery Cove reservations are not confirmed until you receive the confirmed booking. If your dates are unavailable we will refund you. If your order contains other attraction tickets, they will be charged as per the order.
All bookings are subject to these terms and conditions of business.
Cancellation or amendment - Principal’s charge + £30 per person
Tickets despatched by insured delivery - £5.50 (Royal Mail Special
Florida Escapes is a trading name of Qool Ventures Limited (12710712), 83 Bayfield, West Allotment, Newcastle upon Tyne, NE27 0FE, UNITED KINGDOM
We are open from 9AM - 5PM Monday to Friday with email support out of hours up to 10PM.