Theme park tickets have a cash value and should be treat as such upon receipt. The parks will not replace lost or stolen tickets and the purchase of replacement passes are required with travel insurance not usually covering such eventualities. If booking a voucher product, this would cover the re-generation of the original document.

We can offer peace of mind with our TicketSafe option which is a one-off add on purchase covering all tickets on a single booking reference. This is live from the delivery of the tickets to the customer and ensures replacement passes will be waiting at Guest Services - to use the service, simply quote your booking reference and we can usually have everything arranged within 24 hours.

This must be purchased at the time of ticket ordering (£23.00) and cannot be added at a later date.